Hilton Garden Inn Watertown

The entire staff was outstanding! The front desk, housekeeping, the Grille restaurant staff, room service and maintenance were all wonderful. We had an extended stay at the hotel as a result of an auto accident. While the circumstances of our extended stay were totally unexpected and quite stressful; the professionalism, hospitality and genuine concern showed by all the staff was greatly appreciated, beyond words appreciated. The hotel facilities are outstanding and well maintained. The hotel location made things extremely easy as we had access to grocery stores, dept stores, the local mall, and restaurants etc. Great location.

We traveled to this hotel for the purpose of viewing the total solar eclipse on April 8, 2024. The hotel made the occasion extremely enjoyable for eclipse viewing guests. They provided T-shirts and special events for us. All of the personnel we came in contact with were wonderful people. The general manager especially was great and helped us out quite a bit. We loved that the hotel provided free bottles of water to us as needed.

The staff was very accommodating, the room very clean and I liked the ear plugs provided in room. It's not that its a very loud hotel, but I am a light sleeper and I even use them at home. It was a considerate touch. We were there for a funeral and had a large family group on hand and the bartenders in the evening were put to the test and performed well under pressure.

I enjoyed the hotel, it was beautiful and elegant. Our personal jacuzzi tub in the room was amazing. Staff were so friendly.

The breakfast and staff were amazing! The room was very nice and very clean. Your check out hours and breakfast times are longer than others which was helpful.